Refund policy

We want you to feel great about every order. If something isn't right, we're here to help — here's how returns work.

Return Window

You have 7 days from the day you receive your item to request a return.

What We're Able to Return

We're happy to accept returns when:

Your item arrived damaged
Your item is defective
You received the wrong item

Because of how our small-batch process works, we're not able to accept returns for style, fit, or color preference (for example, "it wasn't quite what I pictured" or "I changed my mind"). We know sizing can be tricky online, so please take a look at our size guide and product details before you order — we're always happy to help you pick the right fit if you reach out first.

Keeping Your Return Eligible

To make sure your return goes smoothly, please keep the item:

In the same condition you received it
Unworn or unused, with tags still attached
In its original packaging
Along with your receipt or proof of purchase

Starting a Return

Just email us at arima.shop.official@gmail.com and we'll take it from there. Once your return is approved, we'll send you a prepaid return label along with easy instructions on where to send your package.

Have a question along the way? We're always happy to help at arima.shop.official@gmail.com.

If Something Arrives Damaged or Wrong

Please take a look at your order as soon as it arrives. If anything is damaged, defective, or not what you ordered, let us know right away and we'll make it right.

Looking for a Different Size or Color Instead?

The quickest way to get the item you actually want is to return your original piece, and once that return is approved, go ahead and place a new order for the one you'd like instead.

Shopping from the European Union

If your order is shipped to the EU, you're covered by a 14-day cooling-off period under EU law — you can cancel or return your order within 14 days of receiving it, for any reason, no explanation needed. To qualify, your item should still be unworn or unused, with tags attached, and in its original packaging, along with your receipt or proof of purchase.

Refunds

Once we receive your return, we'll inspect it and let you know whether it's approved. If it is, you'll be refunded automatically to your original payment method within 10 business days — though your bank or card provider may take a little extra time to post it on their end.

Haven't seen your refund after 15 business days? Reach out to us at arima.shop.official@gmail.com and we'll sort it out.